Hi,
I got a response from ServiceNow support, it seems there is indeed no OOB settings to manage this.
So it's either BR or client script, we'll probably go with BR (I already mentioned this is the second thread).
BTW, your script is not entirely right, any template value can contain a dot (e.g. short description value) and your script would prevent submitting.
I am just gonna post it here in case someone is trying to get achieve the same:
(function executeRule(current, previous /*null when async*/ ) {
var dotWalkArr = [];
var conditionArr = [];
conditionArr = current.getValue('template').split('^');
for (var i = 0; i < conditionArr.length; i++) {
var field = conditionArr[i].split('=')[0];
if (field.includes('.')) {
dotWalkArr.push(field);
}
}
if (dotWalkArr.length != 0) {
gs.addErrorMessage('Following fields contain dot-walking reference which is not supported: ' + dotWalkArr.join(','));
current.template = previous.getValue('template');
current.setAbortAction(true);
}
})(current, previous);
Hi @jency83
Here is the incident table, and the fields are coming from the task table, which is an example of dot walking. The system has been designed in such a way that components can be reused, and how to handle those components or fields is the admin's responsibility. Even if a user has admin rights, it means they know what they’re doing. We can set everything in the system, but if we make changes, it would be very hard to manage.
