Disable out of the box notifications

[reginabautista]

Hi guys,

I have a custom app that's been extended from the Change module. There is an out of the box email notification that is being triggered via the workflow approval (I think it's called "change.itil.approve.role". I want to modify it as we do not have the Short Description, Category and Priority fields within our app. I also want to change the subject to suit the business requirement.   I have created a custom notification + email template. However this is resulting two emails being sent out. How do I disable the one that's on Global (Out of the box) without affecting everyone so that my custom notification will be the one to kick off? I was told that I could add "Weight" to the notification. I tried this but no luck so far. Is there a better way to disable OOB notifications? Thanks.

[Midhun1 · Accepted solution]

Hi,

You can add condition in the global notification.

[reginabautista]

Hey Midhun, thanks for the quick reply! I was told not to update anything from OOTB as they are "Global" and will impact other users using it. Is this correct?

[Midhun1]

Hi,

yes it will affect others.

[reginabautista]

Any thoughts ctomasi 🙂