Hi everyone,After upgrading to Zurich (current build Patch 1) , we can no longer drag and drop files into the Compose Email window.We are getting the following error:Dropped file type is not supported Uploading the same file using the paperclip icon ...

 Hi everyone,I’m currently working with an SLA Definition (Response SLA) where the relative duration is set to “Next business day by 5 PM”. Here's the script configured for the Duration Type: // Next business day by 5pm if before 5pmvar days = 1;// I...

Hi All,We have a workflow with an "Approval - Group" action where one rejection should remove the need for other approvers.I’ve verified the group and users are active, and their emails are correct. I tested this in our dev instance, and it worked as...

Hi all, In a domain-separated instance, I need to make a knowledge base and its articles accessible for non-itil users. Would anyone know the best way to approach this while still respecting the domain separation structure? Thank you in advance!Regin...

Hi everyone,Is there a straightforward way to display two specific fields on all sys_popup form views for the cmdb_ci table and its extended tables? We have several CMDB classes, and I’m wondering if adding these fields to each sys_popup form view in...