Disable "View Identity Center" from user profile page in service portal

[Ruaa1]

Hello,

After upgrading to Utah, we see a link "View Identity Center" in user profile page on Service Portal. We would like to hide/disable it.

I looked at the user-preferences widget and see the code in attached screenshots. I don't know where to add that property to make it return false, is it in the sys_properties, or the user preferences? I just don't want to edit the widget itself and prefer to modify the properties instead.

Thank you,

Ruaa Matti

[Chang Shuang]

Hello Matti,

I'm facing the same problem with you.
Have you solved this problem?

[Ruaa1 · Accepted solution]

Hello Chang,

ServiceNow proposed two options as a solution. There is No system property to disable the 'Identity Center' link only on the portal.

Solution proposed by ServiceNow:
1. Deactivating the plugin option exists to disable it completely in the instance. OR
2. Commenting the HTML tag in the widget

Hope this helps.

Best regards,

Ruaa

[Chang Shuang]

Ruaa，

Thank you very much!

Really helpful.

[Thej1]

HI,

Could you please let me know in which widget we need to look into and the HTML lines to comment for the Disabling of this View Identity Centre feature ?

Also shall we need to make any changes in server script too ??

Thanks