Disable request creation in ServicePortal

Michal Krypczyk
Kilo Expert

‎07-31-2023 06:46 AM

Hello all,

We need to disable request creation in ServicePortal for some departments. I cannot find anywhere, where can I do it for all request alltogether.

Suitable solution would also be disabling whole Service Portal for those departments.

Where can I do any of those?

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Community Alums
Not applicable

‎07-31-2023 06:54 AM

Hi @Michal Krypczyk ,

There are two system properties which restrict the access to the "Requested For" field and therefore the cartJS.canViewRF()  method.

glide.sc.req_for.roles
List of roles (comma-separated) that can update the "Requested for" widget in the service catalog. Blank means all users.
If the user does not have privilege to change requested for, they will not have ability to get other user address details

glide.sc.req_for.roles.default
This property defines a default behavior when there are no roles given in property "glide.sc.req_for.roles". When the value is "allow" and the value of glide.sc.req_for.roles is empty, then any user can request items for other users. While the value is "deny" and the value of glide.sc.req_for.roles is empty then no user can request items for other users.

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