Disable the email from Email client

[PD6]

Hello,

 My requirement is to disable all servicenow communications for few users.

I have disabled the Notifications for those users in the user table but they are receiving the Emails that are sent from the Email button on the Incident form.

[Tony Chatfield1]

Hi, you can update the users notification device records to stop messages, however adding their email address manually to watchlist or quick message would still result in a notification.

[Balaji Jagannat]

Other option would be to define

a. System Property which will hold all the users email id (comma seperated)

b. Before Insert Business rule on Email table and remove the recipient from the email list, if any of them matches with the property list. 

c. After the script run, if there are no recipient to  send the email, set the email type as 'send-ignored'

**Mark this response as helpful/accepted answer, based on impact. 

[Prateek kumar]

Check this out:

https://developer.servicenow.com/app.do#!/training/article/app_store_learnv2_automatingapps_newyork_...