Hi Guys,
I've been browsing solution to disable the New Button from the List of Request and Request Item but cant find any. I just wanna ask if its possible to disable this button. We want to restrict user from creating record using Workspace and forced them to use the Catalog Items we have in Portal.
UPDATE:
I just found out about this List Actions (Workspace Experience > Actions & Componets > List Actions) and tried to deactivate the highlighted item below and New button was removed but this time in ALL List in workspace . Is there a way to only disable 'New' button from sc_request ?
Hi Sherman,
You can follow the below steps to achieve this:
- Navigate to your Agent Workspace record (you can do this from the workspace by going to Settings -> Configure Worksapce), when on the Workspace record, configure the available related lists and add the 'New Button List Exclusions' to the form.
- Add a new record for the sc_request table here (you will need to change your scope to ITSM Workspace I believe). You should then see the New button removed from your lists for that table.
Hope this helps, let me know how you get on!
Thanks,
Ethan
Hi Ethan,
Thank you your response.
But i checked mine, the 'New Button List Exclusion' related list is not visible .
Hi Ethan,
Thank you for your response.
I tried and check this one but the system wont allow me to modified it. 😞
But I think I found a solution by modifying one of the List Action , and there I can identify a table for Exclusion. Still, thank you for your time answering my question.
Regards,
Sherman
