Disabling New Button from the Agent Workspace

[Sherman Ignacio]

Hi Guys,

I've been browsing solution to disable the New Button from the List of Request and Request Item but cant find any. I just wanna ask if its possible to disable this button. We want to restrict user from creating record using Workspace and forced them to use the Catalog Items we have in Portal.

 UPDATE:

I just found out about this List Actions (Workspace Experience > Actions & Componets > List Actions) and tried to deactivate the highlighted item below and New button was removed but this time in ALL List in workspace . Is there a way to only disable 'New' button from sc_request ?

[kranthi27]

You can do this way

Workspace Experinece->List actions-> Check New Button on Task table-> Advance Conditions in script give the condition as 

current.getTableName() !== "Tablename"

For which table you want hide the new button the same should be given.

Hope this helps!

[BhupendraK]

I want to hide New button from the related record under interaction also create the action exclusion but unable to hide that. See the below screeshot.

[jaswalvishal106]

Replying to this old thread to help future/current readers with the solution I posted here: https://www.servicenow.com/community/csm-forum/unable-to-hide-new-button-on-related-list-in-csm-work...