Disabling the P5 Priority

Satish_335
Tera Contributor

‎10-23-2024 11:25 PM

I have a requirement to Disable the P5 priority option i have done that by changing the priority look up table and the choice list as well, but while doing the copy incident UI action the priority is also copied  from parent incident how can i stop auto populate priority filed while copying the incindent.

0 Helpfuls
  • 418 Views
1 REPLY 1

Pradeep Thipani
Mega Sage

‎10-23-2024 11:36 PM

Hi @Satish_335 ,

 

Check the copy UI action for the incident table and edit the script accordingly so as not to populate priority.

 

Thanks,

Pradeep

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep
0 Helpfuls