Disabling the P5 Priority

Satish_335
Tera Contributor

I have a requirement to Disable the P5 priority option i have done that by changing the priority look up table and the choice list as well, but while doing the copy incident UI action the priority is also copied  from parent incident how can i stop auto populate priority filed while copying the incindent.

1 REPLY 1

Pradeep Thipani
Mega Sage

Hi @Satish_335 ,

 

Check the copy UI action for the incident table and edit the script accordingly so as not to populate priority.

 

Thanks,

Pradeep

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Regards,
Pradeep