Discovery - network printers

[wbwb]

Has anyone out there used ServiceNow's Discovery for discovering copiers/printers?  We have mostly Xerox printers but some HP's out there too.  I did a quick scan on the printer vlan they sit on.  For all of them I got "Active, couldn't classify".  Not sure where to start next. 

[wbwb]

Does ServiceNow maintain and add the latest and great MIBs from manufacturers like other Discovery tools do?  I'm must a bit discouraged that I pretty much have to build out MIBs and OIBs and I've only started on printers.  If I have to do this for all the equipment I might as well track this equipment manually.

[Robert Russell]

The accuracy rate of printer/MFD/copier discovery using ServiceNow is about 40%, which presents a challenge in getting these assets into the CMDB. There is a software application called Netaphor SiteAudit that integrates with ServiceNow (uses rest API) and extends the printer configuration items in the CMDB. The result is a complete and accurate inventory of all these type devices, regardless of manufacturer, in addition to other devices like label printers, large format printers, some scanner models, etc.. The integration is also used to automate printer incident management and ticketing with ServiceNow. Essentially, it associates incidents with workflows and automates ticketing, thus cutting ticket processing time and removing the manual/human element of calling in a helpdesk ticket and creation of that ticket. Added benefit to this software is it includes a report that identifies printer security vulnerabilities (open ports, SNMP version, weak community string, outdated firmware, etc.). It can even cut a ticket in SNOW if someone re-opens a port (for example, say you have a policy to have port 21 or port 23 closed on printers). It also provides other reports and notifications, SLAs, etc. that help an organization extract costs associated with printers/MFDs, including governance related reporting to actually help you manage the vendors that supply these devices. I help organizations with all of these items on a daily basis. If you navigate to Netaphor.com and click on 'contact us', just request me by name (Robert Russell) or send me an email at rrussell@netaphor.com and I can assist you further.