Discuss Button in Native UI

SumithraM
Tera Expert

I have a requirement to get the DISCUSS button on Incident, RITM form on Native UI not workspace.
Discuss button is available on workspaces, is there any OOB way to configure it

6 REPLIES 6

James-B
Kilo Sage

Can you elaborate a little more please? 

 

The discuss button is on both Incident and RITM in my PDI in the native UI. 

I checked in my PDI and I could not find Discuss button on incident form or RITM form. It is being available only in workspace like, CSM/FSM, SOW, ITSM Agent. 

I need similar functionality of Discuss button in Incident form on Native UI.
Can I know which version PDI are you seeing the Discuss button? I am having checking in Washington DC.

SumithraM_0-1728971638985.png

 

I checked in my PDI, I am not able to find the Discuss button. I need the same functionality that Discuss button holds on Workspaces.

In my PDI I was able to find Discuss button in Workspaces only(CSM, SOW), in native UI forms like incident I am not seeing it.
Can I know your PDI version?, I am using Washington DC

SumithraM_0-1728976209355.png

 

Hi,

 

My PDI is on Xanadu but I have checked one of our sub production instances that is on Washington and also has the Discuss button natively. 

 

Snag_630dc4d.png

 

Can you try disable sidebar and re-enable in your PDI?