Discuss Button in Native UI
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‎10-14-2024 03:52 AM
I have a requirement to get the DISCUSS button on Incident, RITM form on Native UI not workspace.
Discuss button is available on workspaces, is there any OOB way to configure it

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‎10-14-2024 08:12 AM
Can you elaborate a little more please?
The discuss button is on both Incident and RITM in my PDI in the native UI.
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‎10-14-2024 10:54 PM
I checked in my PDI and I could not find Discuss button on incident form or RITM form. It is being available only in workspace like, CSM/FSM, SOW, ITSM Agent.
I need similar functionality of Discuss button in Incident form on Native UI.
Can I know which version PDI are you seeing the Discuss button? I am having checking in Washington DC.
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‎10-15-2024 12:48 AM
I checked in my PDI, I am not able to find the Discuss button. I need the same functionality that Discuss button holds on Workspaces.
In my PDI I was able to find Discuss button in Workspaces only(CSM, SOW), in native UI forms like incident I am not seeing it.
Can I know your PDI version?, I am using Washington DC

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‎10-15-2024 05:37 AM
Hi,
My PDI is on Xanadu but I have checked one of our sub production instances that is on Washington and also has the Discuss button natively.
Can you try disable sidebar and re-enable in your PDI?