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Discuss button search functinolity is not working as we expected.

Gopichand yalam
Tera Contributor

Hi All,

 

when i click on discuss button the Assignmemt group users are automatically populated in the Add participants section but when i am trying to add the users into the discusstion it is showing No result found.

Could please Help How can we achive this.

Gopichandyalam_0-1702457807155.png

Thanks,

Gopichand yalamaddi.

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Gopichand yalam 

 

I tired same at my side in PDI and it is working. Please check the user record (active or not) or locked out.

 

LearnNGrowAtul_0-1702458440037.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Dr Atul G- LNG  Yes In PDI it is working as expected, but our instance not working search functionality how can i troubleshoot this issue in my instance

Hi @Gopichand yalam 

 

Not sure, but is you only facing issue or other teams as well? also only in 1 browser or other. These are just random check.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Dr Atul G- LNG  All the team members are facing same issue and other browser's as well.