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Discuss button

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Shir Sharvit
Tera Contributor

‎12-23-2024 01:05 AM

Hi,

I would appreciate help, please.

How do I add the discuss button to Incident in service operation workspace

 

ShirSharvit_0-1734944579537.png

 

Thanks , SHIR

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Ankur Bawiskar
Tera Patron

‎12-23-2024 01:48 AM

@Shir Sharvit 

it's not available OOB with the plugin.

check this KB. remember you need to have HI credentials to view the content

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1213249 

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Ankur Bawiskar
Tera Patron
In response to Shir Sharvit

‎12-23-2024 11:38 PM

@Shir Sharvit 

the KB has all the details, but please login with your HI credentials to view the content.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Anand Kumar P
Tera Patron

‎12-23-2024 02:23 AM

Hi @Shir Sharvit ,

 

Refer below link

 

https://www.servicenow.com/docs/bundle/xanadu-conversational-interfaces/page/administer/conversation...

 

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

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