Discuss button

Shir Sharvit
Tera Contributor

Hi,

I would appreciate help, please.

How do I add the discuss button to Incident in service operation workspace

 

ShirSharvit_0-1734944579537.png

 

Thanks , SHIR

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Shir Sharvit 

it's not available OOB with the plugin.

check this KB. remember you need to have HI credentials to view the content

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1213249 

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

6 REPLIES 6

@Shir Sharvit 

the KB has all the details, but please login with your HI credentials to view the content.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Anand Kumar P
Giga Patron
Giga Patron

Hi @Shir Sharvit ,

 

Refer below link

 

https://www.servicenow.com/docs/bundle/xanadu-conversational-interfaces/page/administer/conversation...

 

If my response helped, please mark it as the accepted solution and give a thumbs up👍.
Thanks,
Anand