Dispatcher Workspace: Agent/Technician List Display & Customization Parameters (Skills, Roles, Locat

[yana7]

Dispatcher workspace, What parameters bring up the agent/technician list? Because it previously appeared, and can it be changed? I have set the skills, roles, location, covered dispatch

Before :

[Babu Govind]

Hi @yana7,

Can you please try these below steps and check whether this resolves your issue?

Steps:

1.If the Dispatcher Workspace agent isn't appearing in ServiceNow, ensure the "com.agentworkspace" plugin is activated.

2.Verify that the user has the "wm_dispatcher" role and belongs to a dispatch group.

3.If the issue persists, review any customizations in the "DispatcherWorkspaceConstants" Script Include and confirm the presence states are configured correctly.

Please mark this solution as helpful or accept as solution it if it resolves your issue.😊

Best Regards,

Naveen

[yana7]

1. I can't find the plugin
2. I've entered the dispatcher group and have the wm_dispatcher role
3. I'll study this script first.

Thanks Babu

[indrajeetma]

did your issue resolved? because i am facing same issue.

[yana7]

Yes, the problem is resolved. Here are the steps:

1. Configure the Dispatcher Group and add the wm_dispatcher role to it.

2. Add Location Coverages.

3. Add Assignment Group Coverage (the list displays agents based on this).

4. Ensure you are logged in as a user with the wm_dispatcher role.