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10-15-2025 05:40 AM
Hi,
I have a catalog Item List collector Variable referenced to sys_user.
Is there easy way to Display the name and email in Service portal when users are selecting?
right now, it shows only name, and user's get confused when there is multiple same names.
Solved! Go to Solution.
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10-15-2025 06:00 AM
Hi @Kamali Selvaras ,
Please refer below link-
If you found my response helpful, please mark it as helpful and accept it as the solution.
Thank you
Nawal Singh
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10-15-2025 07:59 PM
Hope you are doing good.
Did my reply answer your question?
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-15-2025 05:51 AM
yes you can add this in variable attributes and it will start showing Name and Email when user types in
ref_auto_completer=AJAXTableCompleter,ref_ac_columns=email,ref_ac_columns_search=true,ref_ac_order_by=name
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-15-2025 07:59 PM
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-15-2025 06:00 AM
Hi @Kamali Selvaras ,
Please refer below link-
If you found my response helpful, please mark it as helpful and accept it as the solution.
Thank you
Nawal Singh
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10-15-2025 06:09 AM
This is a very common requirement, refer : https://www.servicenow.com/community/itsm-forum/list-collector-to-show-email-address-along-with-name...
