Display Catalog Item Name in header of Portal after request submitted

[Harsha M V]

Hi Team,

After request is submitted from Portal, I see REQ number followed by Short description of the catalog item is getting displayed. PFB image

How to display in below format? where do we have to do the code changes to display like below
REQ number - Catalog Item Name - Short description

[Ankur Bawiskar]

@Harsha M V 

1 REQ can contain multiple RITMs and those can be for multiple catalog items

What should happen in that case?

[Harsha M V]

Hi @Ankur Bawiskar ,

I want to display catalog item name after REQ number along with shortdescription. something like this below

REQ12345 - Apple Ipad - Use this form to submit a request for new ipad

In our case, there is no multiple RITM's for REQ. Just 1 REQ and one RITM

[Harsha M V]

@Ankur Bawiskar ,

How short description is displaying in screenshot, i would like to display same way with catalog item name including short description.

Please let me know where to do the changes 

[Ankur Bawiskar]

@Harsha M V 

then you need to clone the OOB widget and make changes to it

Name of widget - Ticket Conversations

1) clone that widget

2) make script change in server side script of widget

3) add this new widget on that request page