Display form view of Incident when searched in portal search bar

[Ashwin Perumal1]

Hello All.

I am stuck up in a redirection issue of incident ticket when searched in search bar of employee center  portal. Whenever I search a incident number in the homepage search bar of the portal it should open the incident in form view (similar to backend form view)  in portal itself. Currently it opens the incident in  ticket view where in url I am able to see id= ticket and when I change my url from id= ticket to id=form  it opens incident in form view which is expected result.

Now by default I want my incident, request, ritm, sctasks to open in form view when searched in searched bar  of portal. How could i achieve this. I checked in widgets whether anything related to view they have given but not able to find it. Can anyone pls guide me on this to achieve as expected

Thanks in advance.

[Dr Atul G- LNG]

Hi @Ashwin Perumal1 

Portal is used by end user, and it is not recommended to show all fields or native view to end user on portal. If you want to show better allow / guide end user about native view.

[Ashwin Perumal1]

@Dr Atul G- LNG 
Yeah I accept  it, but i would like to know what will be the solution for the above scenario.If known can you guide on it. Thanks in advance

[Dr Atul G- LNG]

Hi @Ashwin Perumal1 

Before i say any solution, I would like to know, why you want to show all fields to the end user? What is business case?