display message for related list

[carlosrlara]

I would like to have a pop-up be displayed to an ITIL user when a Configuration Item Related List is present and active.

I have been reviewing and i can add an info message at the top but this can easily be ignored.

What i have come up with a simple alert message

What i have so far is a client script that i need to set for each table.

Presently, we use Server, Computer, and Network gear. When there is an active related list, i would want to display a message

function onLoad() {

    //Type appropriate comment here, and begin script below

  alert('Please Review any open CMDB Task Items');

}

[rafael_merces1]

Hi Carlos,

Sorry for the late response. As I stated on my first posts, to achieve what you want, I created an ajax call with a script include. I've sent, more or less, the details of this call on the very same reply where I suggest this approach.

Thanks,

[venkatiyer1]

Hi Carlos,

Are you still getting error after checking the scope too. Is there any change in the error message after your last response?

Regards,

Venkat

[carlosrlara]

Yes

Venkat it still isnt working. What would you need me to provide.

[carlosrlara]

here are teh console logs. looks like im not referencing the correct table frmo line 1

Unloaded table does not match current table x_snc_ci_validator_validation_task

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 sndDevPatchGenevaUI: is not UI16 or is already patched.

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 added render event for ui_policy_onLoad

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 [00:00:00.242] form rendered

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 running inline scripts, count: 0

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 runBeforeRender

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 [00:00:00.000] onLoad PCG_RenameOSFields

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 [00:00:00.000] onLoad calcReturn

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 ***************************************************

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 A script has encountered an error in render events

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 TypeError: Cannot read property 'grandTotalRows' of undefined

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 Script ends. Continuing happily

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 ***************************************************

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 [00:00:00.007] onLoad cmdb_task_present_2

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 [00:00:00.001] onLoad PCG_RenameEOLFields

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 [00:00:00.001] ui_policy loaded

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 runAfterAllLoaded, functions: 92

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 fireAllChangeHandlers start

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 fireAllChangeHandlers end

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 late load functions: 3

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 [00:00:00.065] runAfterAllLoaded finished

cmdb_ci_computer.do?sys_id=14562b4d4fb842003aa5e72e0210c72c:99 +-- Parse times

cmdb_ci_computer.do?sys_id=14562b4d4fb842003aa5e72e0210c72c:100 | CSS parse: 20.320000000000164

cmdb_ci_computer.do?sys_id=14562b4d4fb842003aa5e72e0210c72c:101 | JS   doctype: 145.75

cmdb_ci_computer.do?sys_id=14562b4d4fb842003aa5e72e0210c72c:102 | JS at end of page: 144.9449999999997

cmdb_ci_computer.do?sys_id=14562b4d4fb842003aa5e72e0210c72c:103 +-- All parsing: 311.02499999999964

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 after page loaded starting

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 [00:00:00.015] GwtListEditor onTableLoad, tables examined: 10

js_includes_navpage15.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:1922 [00:00:00.025] after page loaded complete, functions called: 7

js_includes_ngCommon.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:18414 >>> connection exists, request satisfied

angular_includes_1.4.jsx?v=01-21-2016_1839:110 >>> init cmdb_ci_computer?sys_id=14562b4d4fb842003aa5e72e0210c72c

js_includes_ngCommon.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:18414 >>> connection exists, request satisfied

2js_includes_ngCommon.jsx?v=01-21-2016_1839&lp=Thu_Feb_18_12_39_17_PST_2016&c=4_85:18766 >>>>>> /sn/rp/cmdb_ci_computer/14562b4d4fb842003aa5e72e0210c72c

angular_includes_1.4.jsx?v=01-21-2016_1839:110 factory.snPresence >>> server error @ Thu Mar 03 2016 14:03:14 GMT-0500 (Eastern Standard Time)

[venkatiyer1]

Hi Carlos,

Let us try this may be the list is not getting loaded even on load of the page and it is getting delayed. SO you might want to add some sleep time to it.

function onLoad() {

getGrandRows();

}

function getGrandRows() {

setTimeout(function(){

var list = GlideList2.get("x_snc_ci_validator_validation_task");

// You can get the ID of related list from the developer tool bar. Check for the div holding the content and grab the list id.

if(list && list != undefined) {

var numberOfCMDBItems   = list.grandTotalRows; // This parameter tells us number of rows in that list. Which should be greater than zero for alert

if(numberOfCMDBItems)

alert("'Please Review any open CMDB Task Items");

}, 3000);

}

You can increase the timer in ms above to see if that works as well.

Regards,

Venkat