Display the number of times assignment group changes in the incident record

[keerthana]

using script

[Harish Bainsla]

Create BR

var currentAssignmentGroup = current.getValue(assignmentGroupField);
var previousAssignmentGroup = previous.getValue(assignmentGroupField);

if (!current.getValue(changeCounterField)) {
current.setValue(changeCounterField, 0);
}
if (currentAssignmentGroup != previousAssignmentGroup) {
var changeCounter = current.getValue(changeCounterField);
current.setValue(changeCounterField, changeCounter + 1);
}

[keerthana]

didn't get answer

[AndersBGS]

Hi @keerthana ,

You have an OOTB value called reassignment count on the incident record which can be utilized.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Koen Spiessens]

// Create a GlideRecord query on the incident table
var incidentGr = new GlideRecord('incident');
incidentGr.addQuery('active', true); // Choose filter to filter incidents
incidentGr.query();

while (incidentGr.next()) {
    var reassignment_count = incidentGr.reassignment_count;
    gs.log("reassignment count: "+reassignment_count);
}