New button not visible on incident task table

[srinidhimun]

Hi All,

New button not visible on incident task table even though user having ITIL role, this is happening for few users.

let me what could be the reason?

Thanks,

Srinidhi M.

[Ankur Bawiskar]

@srinidhimun 

Things to check

1) Table.None CREATE ACL

2) Check List Control on the List and see if any script is added in Omit New Condition script

If my response helped please mark it correct and close the thread so that it benefits future readers.

[srinidhimun]

Hi @Ankur Bawiskar ,

Thanks for the reply, i have check the ACL it says user should have ITIL role.

for my user also have ITIL role.

Omit new condition is not enabled.

Thanks.

[Ankur Bawiskar]

@srinidhimun 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[palanikumar]

Check the list control configuration.

1) Right click on header field names on Incident task list

2) Click Configure > List Control

3) In display configuration tab Check whether Omit New button check box is check. Uncheck if yes

4) Check if the New Roles does not have itil. Add ITIL role if missing