Display Variable Editor in Service Portal

reginabautista · ‎11-10-2017

Hi guys,

I have followed the workaround in the article in HI below...

ServiceNow KB: In Service Portal, the Variable Editor widget does not work with sc_task records and ...

I have then cloned the sp-variable-editor and embed it to the the Form cloned widget.

However the variables are still not displaying on the form.

Would you know what am I doing wrong?

reginabautista · ‎11-13-2017

Hi guys I have debugged the server script, the reason the variables were not displaying is because I was viewing a record created from a record producer. I had to change the code to get the record producer sysid rather than the catalog item:

var gr = new GlideRecord(data.table);

if (gr.get(data.sys_id)) {

var recordClassName = gr.getRecordClassName();

console.log('recordClassNamee=' + recordClassName);

if (recordClassName != data.table) {

data.table = recordClassName

gr = new GlideRecord(data.table);

gr.get($sp.getParameter("sys_id"));

console.log('sysid=' + $sp.getParameter("sys_id"));

}

try {

//var catItem = data.table == "sc_task" ? gr.request_item.cat_item : gr.cat_item;

var catItem = gr.u_record_producer;

console.log('gr.cat_item=' + gr.cat_item);

// data.sc_cat_item = $sp.getCatalogItem(catItem);

//regina added params to the getCAtalogItem as these were introduced after Istanbul 3a+

//catItem = '13ffd3dddbd28b40f82ada94ce9619e3';

data.sc_cat_item = $sp.getCatalogItem(catItem,false);

View solution in original post

michaelskae · ‎11-10-2017

Hi Regina,

The KB article works for many versions, but after Istanbul patch 3, there is a change to the getCatalogItem class.

If you notice the comments section of the article, Vincent Hu suggests a change:

Posted by Vincent Hu (NOW) on 2017-10-03 07:43:57

The workaround provided works well for Istanbul before 3a.
In Istanbul 3a+ need to be modified as it is still using $sp.getCatalogItem(catItem). Should modify it to $sp.getCatalogItem(catItem,!!options.isOrdering, data.table);

See KB0621849.

Does this help?

Mike

reginabautista · ‎11-10-2017

Hi Michael thanks for the reply.

I am getting the below error when I added params to the getCatalogItem:

js_includes_sp.jsx:71268 Error loading the variable editor: InternalError: Can't find method com.glide.service_portal.widget.SPScriptable.getCatalogItem(java.lang.String,boolean,string). (<refname>; line 35)

If I remove the last param (data.table) this is what I'm getting:

js_includes_sp.jsx?v=05-05-2017_1035&lp=Mon_Nov_06_01_40_29_PST_2017&c=19_66:3390 The specified value "!" does not conform to the required format. The format is "#rrggbb" where rr, gg, bb are two-digit hexadecimal numbers.

reginabautista · ‎11-11-2017

I am using Build tag: glide-istanbul-09-23-2016__patch5-hotfix1-05-04-2017

Harish KM · ‎11-11-2017

If you notice in sp_ui_formatter table. There is a formatter called "com_glideapp_servicecatalog_veditor".

You need to create a new formatter with this name as well in formatter table for which ever table you need and add that formatter in the form layout as well

Regards
Harish