Display VIP icon in lists

[riskay123]

Good Afternoon,

Can someone please tell me how I can see the VIP icon when looking a lists for request and incidents?

I am sure it used to display but I have just noticed that it is no longer listed. I can see it on the incident form against the Caller field but it does not display against the Requested for field.

I would like to be able to make a filter from this list that displays all the VIP tickets for request and incidents.

Is there an easy way to fix this?

[Community Alums]

You can use Field Styles (sys_ui_style) Table to create an icon against Requested For Fields.

use the script below :

background-image: url('images/icons/vip.gif');
            background-repeat: no-repeat;
            background-position: 98% 5px;
            padding-right: 30px;

 Value --> javascript:current.requested_for.vip == true

Field Name : requested_for

AND to create filter, use below query,

caller_id.vip=true^ORrequested_for.vip=true

Please mark it helpful if it serves your requirement.

[gramalingam]

How can i make this work in SOW or Service operation workspace? I want to show the VIPs showing in list of requests stand out, by applying this style to the requested for field. any ideas?

[Indrajit]

Hey ,

You can do this right clicking on the field name and selecting Configure Styles.

Then, as an example, see how it works in the caller_id field on the incident table how you could use an image, just adding the following CSS code with your image:

background-image: url('images/icons/vip.gif');

you can refer below link for more,

https://community.servicenow.com/community?id=community_question&sys_id=b4200361db98dbc01dcaf3231f96...

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/navigation-and-ui/tas...

Hope this can help you.

Please, mark Correct and hit Helpful if you find my response worthy.

Regards,

Indrajit.

[Pratiksha Kalam]

Hello,

You can check by condition user->VIP is TRUE.

If not then you can apply field style on both field :1.caller 2.requested for

If answer is helpful please mark correct and helpful!
Thanks,
Pratiksha