Displaying of User Company next to User Name in any tickets activity log
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‎01-05-2024 01:50 AM
We have a requirement to display User's Company next to User Name in any tickets activity log.
We update the calculated value of sys_user table's name field to add company name. But this also caused the other fields such as caller, created for (in incident) displaying company name.
Is there a way to make this change available only for activity logs but not for any other fields.
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‎01-05-2024 05:06 AM
Hi @sagarika123
Could you please shares screen shot where are you facing issue.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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‎01-05-2024 08:56 AM
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‎01-05-2024 01:48 PM
Hi @sagarika123
I doubt it can be do able, as this value is from logged in user who is updating the incident. You can check in Activity Formatter else Log a HI case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎01-05-2024 09:02 AM
 
 We need the company name next to the user name in the activities. We do not need company name next to caller/created for or any other place where sys_user table is used as a reference table.