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Displaying of User Company next to User Name in any tickets activity log

sagarika123
Tera Contributor

We have a requirement to display User's Company next to User Name in any tickets activity log.
We update the calculated value of sys_user table's name field to add company name. But this also caused the other fields such as caller, created for (in incident) displaying company name.

Is there a way to make this change available only for activity logs but not for any other fields.

8 REPLIES 8

Dr Atul G- LNG
Tera Patron

Hi @sagarika123 

 

Could you please shares screen shot where are you facing issue.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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caller.PNG

 

Hi @sagarika123 

 

I doubt it can be do able, as this value is from logged in user who is updating the incident. You can check in Activity Formatter else Log a HI case. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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caller.PNG

 

activity.PNG

 We need the company name next to the user name in the activities. We do not need company name next to caller/created for or any other place where sys_user table is used as a reference table.