Displaying Order of SLA's that got triggered

[Community Alums]

Hi Team,

I want to display the SLA's that got triggered at the same time in task_sla table in particular order instead of showing up the SLA's randomly

For Example -
If we have 3 SLA's A,B,C that got triggered at same time ,then in the task SLA to any form the SLA defination's should always show up in C,B,A order

Thank you!

[MrMuhammad]

@Navya Sri - OOB the SLAs triggered at the same time will appear randomly and you can't do much about it. You can sort on Name or create an order field and assign particle order with little scripting effort but the list sorting is user preference which means if user changes it to sort on breach time he can do that it will store in his user preference. Next time it will persist and SLA definition would be random.

Regards,

Muhammad