Do close notes automatically show in the activity section on the employee portal OOTB?

[cnharris1]

Hello developers,

Quick question, when an agent closes a case and adds close notes, do the close notes automatically show in the Activity section on the portal for the end-user?

Best regards,

cnharris1

[Dr Atul G- LNG · Accepted solution]

Hi @cnharris1 

No, the agent can only propose a solution — the user needs to accept or reject it.

[cnharris1]

Thanks @Dr Atul G- LNG ! I had a feeling that was the case but couldn't find any official documentation. 

Thanks again for the quick reply!

Best regards,

cnharris1