Do UI policies not work in workspaces?

[C_dric Chen]

Greetings, people.

I just discovered something very weird about an app that I'm tasked to develop.

When I access the record from the data table while impersonating another user, the UI policies worked perfectly.

However, when I access the record from a workspace while impersonating the same user, the UI policies stopped working.

Did I miss something?

[Pradeep Sharma]

Hi Cedric, You may find the below KB article helpful.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0824430

- Pradeep Sharma

[Ahmed Drar]

UI policies work in workspaces. check if your UI policy applied to your workspace view

example

Thanks,

Ahmed

Please mark my answer as ✅ Correct / Helpful based on the Impact

[C_dric Chen]

Hello.

If I checked the "Global" box, should I uncheck it?

[Marc Mouries · Accepted solution]

It depends on what workspace you are using. Are you using the out of the box Agent Workspace or is it a custom workspace? If it's the latter, UI policies work only if you use the Form component.