Do UI policies not work in workspaces?

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C_dric Chen
Tera Contributor

‎05-27-2022 04:21 PM

Greetings, people.

I just discovered something very weird about an app that I'm tasked to develop.

When I access the record from the data table while impersonating another user, the UI policies worked perfectly.

find_real_file.png

However, when I access the record from a workspace while impersonating the same user, the UI policies stopped working.

find_real_file.png

Did I miss something?

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Marc Mouries
ServiceNow Employee
ServiceNow Employee

‎05-28-2022 07:06 AM

It depends on what workspace you are using. Are you using the out of the box Agent Workspace or is it a custom workspace? If it's the latter, UI policies work only if you use the Form component.

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C_dric Chen
Tera Contributor
In response to Marc Mouries

‎05-30-2022 09:16 AM

Hello.

I'm using a custom-build workspace that contains a system-generated list of my main data table.

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