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Do we have any pre built virtual agent topic available for acknowledging the SLA breached Incidents

Pavan Kumar28
Tera Contributor

‎03-31-2024 10:00 PM

Hi Team,

I have a requirement: whenever a user select any incident I want to presents the SLA of selected incident. So, in virtual agent do we have any topic that  presenting SLA of Incident ?

Thanks and regards,
Pavan.

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