Document intelligence error - Failing to process PDFs in document tasks

Snowman15
Tera Expert

 

Document Intelligence is failing to process certain PDF attachments. Instead of generating a Document Intelligence task, the following errors appears:

 

-Warning Message: Attachment.pdf of content type: application/octet-stream not supported.

 
-Error message: No valid document types attached to task.

Because of this, some PDFs are being ignored and no task is created.

 

Question
Has anyone dealt with this error before and has a solution? Thanks

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