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Document intelligence on pdi

khaires750
Tera Contributor

‎04-17-2025 12:16 PM

 

I've come across information suggesting that Document Intelligence can't be used on a PDI. I was able to install the modules (Document Intelligence and Document Intelligence Admin), but when I try to process a document, it just stays in the "processing" state and also the document is also not opening in document intelligence.

I'm curious to hear about others' experiences with Document Intelligence. Have you tried installing it on your PDI? Did it work for you, or did you run into similar issues? I'd love to hear your thoughts!

 

khaires750_0-1744917357638.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-17-2025 10:18 PM

Hi @khaires750 

 

As per FAQ on DI, it's not supported in PDI it seems. If you were trying in PDI, that could be the reason of failure.

 

https://www.servicenow.com/community/intelligence-ml-articles/document-intelligence-faq/ta-p/2522583

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