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Know the variant mapped to table service operations workspace?

Kiddy
Tera Guru

I have multiple variants for record page ,how to identify which variant is mapped to 

Ex incident form and problem form

the variants are non editable to identify

This is in Service operations workspace

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Kiddy 

if you want different behavior for incident, problem etc then you need to duplicate the "Record SNC" page

AnkurBawiskar_0-1744952518090.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

thanks for response ,can you tell me how to validate it when form loads which is being mapped

@Kiddy 

I believe you can copy that OOTB record page and create 1 for incident and 1 for problem

then in that page variant you can give audience

I haven't tested though

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader