Document Intelligence won't preview PDF

shanedavis
Tera Expert

‎09-12-2023 08:39 AM - edited ‎09-12-2023 08:39 AM

DocIntel Admin page > Use Case > Document tasks tab > when I try to load the PDF into Document Intelligence via "Open in Document Intelligence", it won't get past "The document is being prepared for display."  So, I never get the preview of the PDF so that I can map the fields.  Any ideas?  Thanks!

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DanutaB
Giga Contributor

‎07-01-2024 01:03 AM

Did you solve the issue? If yes can you or anyone else explain the root cause of that?

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