Document Intelligence won't preview PDF
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09-12-2023 08:39 AM - edited 09-12-2023 08:39 AM
DocIntel Admin page > Use Case > Document tasks tab > when I try to load the PDF into Document Intelligence via "Open in Document Intelligence", it won't get past "The document is being prepared for display." So, I never get the preview of the PDF so that I can map the fields. Any ideas? Thanks!
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07-01-2024 01:03 AM
Did you solve the issue? If yes can you or anyone else explain the root cause of that?
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06-22-2026 07:47 PM
@shanedavis was this resolved?
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06-22-2026 08:27 PM
Hello,
Please find the link below.
Looks like a known issue but not sure. Kindly cross check in your side as well.
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