Document not processing in document intelligence.

[Hrishabh Kumar]

I am using the Document Intelligence application and trying to process a document ie.. pdf file.

I did the following:

1) Created a Use Case / Task Definition (di_task_definition) table.

 

Under This Use case

2) I created a Field (field that I need to fetch from the document)

3) I created a Task (di_task) table and attached a pdf in the task.

When I click on the process task button, the attached pdf will be processed and I should get the recommended inputs for my field. But the processing always ends up in failed status. I have tried with different pdf file, everytime the result is failed processing.

My documents are always failed when I process them, so aI'm not able to move to next step ie.. "Show in docintell"

What could be the reason ?

[Hrishabh Kumar]

Hi @Earl Duque , @Ashutosh Munot1 , @Andrew Barnes - , @Pranav Bhagat  

Please take a look a the above issue, It's related to document intelligence document not processing. I saw you guys video on youtube regarding document intelligence happy coding hour and it was great 🍻.

Maybe you guys can help me a bit on it. I'm trying to explore docIntell but not getting any progress due to this issue and I am not getting any response from the community on this question as well.

It will be great if you guys can help.

[Community Alums]

As per FAQ on DI, it's not supported in PDI it seems. If you were trying in PDI, that could be the reason of failure.

FAQ Frequently Asked Questions Document Intelligence (servicenow.com)

[Hrishabh Kumar]

@Community Alums Thanks for the reply, yes this could be a reason.

If not on PDI then where can I explore Document intelligence?

[Community Alums]

I believe there is only one option - Use any non-PRD instance provisioned for your client/employer you're assigned to/working for.

If my response was useful, please mark it helpful.