Hello,
I use the Document Viewer for .txt or .pdf files, and it works well. However, there are issues with .docx or .xlsx files. In the sys_document_viewer_status table, the entries show a ConversionStatus of "Conversion failed." I have noticed that ServiceNow attempts to convert these files to PDF in the background. Are there any configurations missing that would allow Word or Excel files to be displayed?
Thank you!
