DocuSign Integration in ServiceNow & OAuth JWT Bearer grant type? Help?

[Kenisha Morgan1]

Good Day Everyone, 

I am super new to DocuSign Integration with ServiceNow. Anyways, the previous vendor, set-up the entire docusign integration. I have the JKS file, but I can't open it because I do not have the password. The docusign is integrated within a flow and the flow won't work because there is an status code 401, which means invalid username/password. I need to update the username/password. I'm unsure where I can update that information. 

Is there any videos available to watch? 

Also, for JWT Provider for System OAuth, where do I have the sub value in the account-d.docusign.com? I need some help; so, any additional help would be great! 

[Allen Andreas]

Hi,

All of the credential information would come from your Docusign account and then within your ServiceNow instance for oAuth, you'd use that information to help set it up. Then, within IntegrationHub/Flow Designer, it would leverage the oAuth credential record you've specified, this is data driven architecture that prevents the flow itself from being updated and instead, your data source/record is what would be updated.

I'd recommend looking at your Docusign account and the credentials around oAuth there that they give you to use with other systems and then navigate to oAuth within your ServiceNow instance and double-check everything.

Another step would be to go through the initial setup steps, even if you don't need to do all of them, just to learn what they mean/are and how they look in your instance: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/integrationhub-store-spo...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Kenisha Morgan1]

Thank you for this, I am fearful of redoing it b/c it might have a triple effect. This just shows me that we will probably have to reengineer the entire instance/redo it. 

Thanks! 

[Allen Andreas]

Hi,

I wasn't saying to "redo it", necessarily. I was mentioning the steps they would have went through to set it up. So you'll be able to understand the pieces involved. You mentioned you didn't know where to go to update the credentials. So, I was showing you the process they would have went through and from there, that would show you where you can update pieces of information as needed.

Please mark reply as Helpful/Correct, if applicable. Thanks!