Does anyone know how ci.affected and location.affected notifications work?

DrewW
Mega Sage
Mega Sage

‎06-01-2010 09:54 AM

Does anyone know how ci.affected and location.affected notifications work? I can not find any business rules that trigger these events, yet I know in testing I have gotten the ci.affected notifications. I am not getting the location.affected ones thou and I am trying to figure out why not. SNC appears to have dropped it from there base build, since I can not find a notification for the event "location.affected" in the demo system.

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Raj Mathan
Kilo Contributor

‎04-30-2019 09:45 AM

Hey Drew, Were you able to sort this out ? I am working on a similar requirement: to configure a new notification from the change table with the same event "ci.affected" but for a different trigger (when the change is approved). The event is triggered but the notification isn't getting sent.

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DrewW
Mega Sage
Mega Sage
In response to Raj Mathan

‎05-03-2019 05:41 AM

Wow, this is really old.  This was an issue with the instance not having the BRs to run this or the notifications for it at the time.  Like Mahendra says there is a BR called "Affected location notifications" that triggers the event.

For your notification have you verified that the notification is set to go out when the event is triggered and it has recipients?

 

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