Domain Seperated customers to single dedicated Instance

[VanamaA]

Hi All,

We have an instance where we support 5 customers in a single instance(Domain Seperated).Now each customer wants the dedicated instance(5 Dedicated instances) with all the configurations/customization/data.

How I can achieve this with the easiest and best approach.Please provide me the best articles/viedos/suggestions thats help for me.

Thanks in advance,

Akhil.

[Dr Atul G- LNG]

Hi @VanamaA 

Moving from a separate domain to a dedicated instance is actually quite challenging. You can read these posts and use the data migration tool as well.

On the practical side:

• Make a list of what needs to be moved.
• Try to filter it based on domain (data).
• Ask the development team to identify which scripts are domain-specific and what OOTB scripts need to be migrated and updated.
• Conduct thorough testing

https://www.servicenow.com/docs/bundle/utah-platform-security/page/administer/company-and-domain-sep...

https://www.servicenow.com/community/now-platform-forum/migrating-from-domain-separated-msp-instance...

https://www.servicenow.com/community/now-platform-forum/how-to-migrate-from-a-domain-separated-insta...