Domain Seperated customers to single dedicated Instance

VanamaA
Tera Contributor

‎03-06-2025 11:03 PM

Hi All,

 

We have an instance where we support 5 customers in a single instance(Domain Seperated).Now each customer wants the dedicated instance(5 Dedicated instances) with all the configurations/customization/data.

 

How I can achieve this with the easiest and best approach.Please provide me the best articles/viedos/suggestions thats help for me.

 

Thanks in advance,

Akhil.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-07-2025 05:42 AM

Hi @VanamaA 

Moving from a separate domain to a dedicated instance is actually quite challenging. You can read these posts and use the data migration tool as well.

On the practical side:

  • Make a list of what needs to be moved.
  • Try to filter it based on domain (data).
  • Ask the development team to identify which scripts are domain-specific and what OOTB scripts need to be migrated and updated.
  • Conduct thorough testing

 

 

https://www.servicenow.com/docs/bundle/utah-platform-security/page/administer/company-and-domain-sep...

 

https://www.servicenow.com/community/now-platform-forum/migrating-from-domain-separated-msp-instance...

 

https://www.servicenow.com/community/now-platform-forum/how-to-migrate-from-a-domain-separated-insta...

 

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