Domain Seperation Management of Assignment Groups
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09-16-2024 02:55 AM
I have three child domains of TOP domain one of them is MSP and MSP contains TOP so MSP domain has all the visibility of neighbor domains so neighbor domains are Child Domain One and Child Domain Two
So i created a Assignment rule in TOP domain that whenever a incident is raised from any of child domain it should get assigned to fulfiller group which is in MSP domain but when this assignment rule works and when i open that incident in MSP domain they are not able to see the assignment group and no preveiw record
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