dot walking data not populating when exporting record to pdf

[mhunter]

I am trying to export a task (form view) to PDF to print. when doing so, the dot walked fields are not populating data. 'requested for' data is blank, although I have access to the data and can see it just fine from the form view. this started occurring after the upgrade to yokohama.

[Pradeep Thipani]

Hi @mhunter ,

This is a known issue. Please find below the KB article that was published two days ago.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2184477

Thanks,

Pradeep

[WillieW]

I don't have that problem in my zurich instance, see below:

where 'Requested for' is a dot-walked field on the form.

[Rafael Batistot]

Hi @mhunter 

This article might help you 

https://www.servicenow.com/community/developer-articles/how-to-export-multiple-tasks-records-form-vi...

[kaushal_snow]

Hi @mhunter ,

Navigate to System Properties...

Search for com.snc.pdf.deployment.mode

Set its value to INSTANCE......Save and retry exporting the form to PDF

>> Why It Works: Switching to INSTANCE mode changes the PDF rendering engine’s context. Instead of rendering in a stricter system context (where dot walked data may be omitted), this property makes the export respect the record's full context, thus including those fields...

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