Hyperlink should be visible for KB Article record unlike REQ, RITM under 'MY TASK' on esc portal

Damayanti Sarod
Tera Contributor

5 hours ago

Hi,

 

I have a requirement wherein, the approver of the knowledge article should be able to see the hyperlink for KB Record , under 'MY TASKS' on ESC Portal

For this,

I have created a Task Configuration named 'KB' under 'Approvals' To-Do Configuration.
It is generating a hyperlink with name : empty ,  but when opened it shows a error with 'Knowledge record not found'

 

DamayantiSarod_0-1757074720645.png

 

 

DamayantiSarod_1-1757074752945.png

 

I have configured the below details under 'Task Configuration'

DamayantiSarod_2-1757074891928.png

 

 

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