Drafts tab not showing in Service Portal

MBarrott
Mega Sage

I'm able to Save as Draft and any forms which currently have a draft saved will be recognized, but the tab to actually see the drafts is missing. 

 

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1 ACCEPTED SOLUTION

Hi @Dr Atul G- LNG 

 

Solved it! It looked like everything was setup correctly but the page that the menu item was pointing to had the wrong widget nested in Container 2. Was using a custom widget a previous dev had been using. 

 

I swapped to the My Requests (v2) version and it's now working! Greatly appreciate the help on this.  

View solution in original post

19 REPLIES 19

Hi @MBarrott 

 

If you visit this article :

https://www.servicenow.com/community/developer-articles/save-catalog-items-as-draft/ta-p/2855484

 

already shared by @Sid_Takali , where @Mark Roethof mentioned about system properties. Have a look on same. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG  - I went through that page and it looks like everything is correct. 

 

I think the issue might be that the page is pointing to the wrong widget. See our instance versus my PDI:

 

Is there a simple way to make container 2 point to the different widget?

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MBarrott_1-1720797689316.png

 

 

Hi @MBarrott 

 

Yes, that's interested. Might need to update the Portal plugin once.  or the widget code need to update as it has been cloned and renamed. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG 

 

Solved it! It looked like everything was setup correctly but the page that the menu item was pointing to had the wrong widget nested in Container 2. Was using a custom widget a previous dev had been using. 

 

I swapped to the My Requests (v2) version and it's now working! Greatly appreciate the help on this.  

Wow.. good to know mate..

 

Please accept relevant answers as solution and close the thread.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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