Drafts tab not showing in Service Portal

MBarrott · ‎07-12-2024

I'm able to Save as Draft and any forms which currently have a draft saved will be recognized, but the tab to actually see the drafts is missing.

MBarrott · ‎07-12-2024

Hi @Dr Atul G- LNG

Solved it! It looked like everything was setup correctly but the page that the menu item was pointing to had the wrong widget nested in Container 2. Was using a custom widget a previous dev had been using.

I swapped to the My Requests (v2) version and it's now working! Greatly appreciate the help on this.

View solution in original post

Sid_Takali · ‎07-12-2024

Hi @MBarrott Have you gone through this Article https://www.servicenow.com/community/developer-articles/save-catalog-items-as-draft/ta-p/2855484

MBarrott · ‎07-12-2024

Hi @Sid_Takali, I went through that document but it didn't really help explain why I have the tab missing.

Sid_Takali · ‎07-12-2024

Hi @MBarrott Just check Requests menu, Drafts tab is available on the Request page.

Dr Atul G- LNG · ‎07-12-2024

Hi @MBarrott

SN did not provide the direct option to see the drafts. You can go like this

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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