Drafts tab not showing in Service Portal

[MBarrott]

I'm able to Save as Draft and any forms which currently have a draft saved will be recognized, but the tab to actually see the drafts is missing. 

[MBarrott]

Hi @Dr Atul G- LNG  - it looks like the previous developer here adjusted the Service Portal menu options. I see a "My Tickets" option rather than requests. 

[Dr Atul G- LNG]

Hi @MBarrott 

Are you in esc portal? or SP? In ESC also it is under my request. 

[MBarrott]

Hi @Dr Atul G- LNG 

Using SP right now. Looks like "My Tickets" is just a renamed of Requests so the functionality isn't different there (compared to my PDI where it's working). 

I can save drafts, it identifies if a form has drafts, but the tab itself is missing from the requests page. 

[Dr Atul G- LNG]

Hi @MBarrott 

aha... so it is customization done.  Then might be it as been hide intentionally. Did you get chance to check at property level?

[MBarrott]

Hi  @Dr Atul G- LNG 

Could you elaborate on what you meant by property level? Want to make sure I'm investigating the right forms/fields