Drafts tab not showing in Service Portal

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MBarrott
Mega Sage

‎07-12-2024 06:38 AM

I'm able to Save as Draft and any forms which currently have a draft saved will be recognized, but the tab to actually see the drafts is missing. 

 

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MBarrott
Mega Sage
In response to Dr Atul G- LNG

‎07-12-2024 08:27 AM

Hi @Dr Atul G- LNG 

 

Solved it! It looked like everything was setup correctly but the page that the menu item was pointing to had the wrong widget nested in Container 2. Was using a custom widget a previous dev had been using. 

 

I swapped to the My Requests (v2) version and it's now working! Greatly appreciate the help on this.  

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MBarrott
Mega Sage
In response to Dr Atul G- LNG

‎07-12-2024 07:36 AM

Hi @Dr Atul G- LNG  - it looks like the previous developer here adjusted the Service Portal menu options. I see a "My Tickets" option rather than requests. 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to MBarrott

‎07-12-2024 07:42 AM

Hi @MBarrott 

 

Are you in esc portal? or SP? In ESC also it is under my request. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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MBarrott
Mega Sage
In response to Dr Atul G- LNG

‎07-12-2024 07:48 AM

Hi @Dr Atul G- LNG 

 

Using SP right now. Looks like "My Tickets" is just a renamed of Requests so the functionality isn't different there (compared to my PDI where it's working). 

 

I can save drafts, it identifies if a form has drafts, but the tab itself is missing from the requests page. 

 

MBarrott_0-1720795676190.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to MBarrott

‎07-12-2024 07:50 AM

Hi @MBarrott 

aha... so it is customization done.  Then might be it as been hide intentionally. Did you get chance to check at property level?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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MBarrott
Mega Sage
In response to Dr Atul G- LNG

‎07-12-2024 07:53 AM

Hi  @Dr Atul G- LNG 

 

Could you elaborate on what you meant by property level? Want to make sure I'm investigating the right forms/fields

 

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