Dropdown without "None" must specifiy a default value

sydneyespos
Tera Expert

Hi,

Is there a way on how to remove the option None from choice list if there must not be a default value for that field. Also for report purpose, they dont want to see the option "None".

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @sydneyespos 

The purpose of "None" is to cover the default value. If you don't want "None," you need to modify the choice as shown below and then add the default value.

AGLearnNGrow_0-1745824987965.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar
Tera Patron

@sydneyespos 

that's how the OOTB behavior is

If you don't have None and don't provide any Default value then system picks the 1st choice with lowest sequence number as Default

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

J Siva
Kilo Patron

Hi @sydneyespos 
That's the expected behaviour.
The choice type field must have a default value (if you don't want the 'None' option), or it must include the 'None' option. It cannot be configured to have neither a 'None' option nor a default value.
Regards,
Siva