'Due Data' past date validation on HR Agent Workspace
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01-18-2024 10:00 AM - edited 01-18-2024 10:14 AM
Hi,
I found an issue on business instance which I don't have in my PDI.
I created UI Policy to restrict the possibility to change Due date on HR Agent workspace and using past dates. This works on PDI but the same configuration doesn't work on the client instance.
PDI
What may causing this issue that this UI Policy doesn't work on client instance?
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01-18-2024 10:31 AM
Try cache.do
browser cache too and logout n login.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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01-18-2024 10:35 AM
Hi @Dr Atul G- LNG
cache.do --> already tried this, no luck, still the same
my colleague also checked this on his laptop and he is facing the same issue, so its not a browser issue
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01-18-2024 10:48 AM
Hi @miro2
Try to create a policy on other field and test.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-18-2024 11:44 AM
@Dr Atul G- LNG
for different fields, UI Policy works as expected, so the workspace view is fine.
By the way, 'Due Data' past date validation UI Policy also works on U16 when I changed it to Global but it doesn't work on workspace view.
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01-19-2024 06:08 AM
All stuff tried., so log a Support case now.
@Anurag Tripathi any thoughts please.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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