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Duplicate activity log in RITM.

JugantaN3978112
Tera Guru

Hi,

Whenever an user submit the request two activity log getting attached to RITM.

Also I didn't find any current.update(); in any before business rule.

 

Kindly suggest how to fix the issue?

 

Screenshot:

 

jugantanayak_0-1766592693106.png

 

Regards,

Dusmanta 

3 REPLIES 3

Hemanth M
Tera Sage

Hi @JugantaN3978112 ,

 

How are you updating this comments? can check are you updating RITMs multiple times when RITM gets created?

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026

Hi @JugantaN3978112 ,

 

any update on this?

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026

Ankur Bawiskar
Tera Patron

@JugantaN3978112 

what further debugging did you do from your side other than finding BR?

any flow is updating?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader