Duplicate activity log in RITM.

jugantanayak
Tera Guru

3 weeks ago

Hi,

Whenever an user submit the request two activity log getting attached to RITM.

Also I didn't find any current.update(); in any before business rule.

 

Kindly suggest how to fix the issue?

 

Screenshot:

 

jugantanayak_0-1766592693106.png

 

Regards,

Dusmanta 

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3 REPLIES 3

Hemanth M1
Giga Sage

3 weeks ago

Hi @jugantanayak ,

 

How are you updating this comments? can check are you updating RITMs multiple times when RITM gets created?

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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Hemanth M1
Giga Sage
In response to Hemanth M1

3 weeks ago

Hi @jugantanayak ,

 

any update on this?

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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Ankur Bawiskar
Tera Patron

3 weeks ago

@jugantanayak 

what further debugging did you do from your side other than finding BR?

any flow is updating?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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