Duplicate Approvals

[retepsnevets1]

We have recently enabled the new Standard Change Catalog function in the Change Module and every time someone requests one of the following

duplicate approvals are created with the same number? Does anyone know why this may be the case and where I could start looking? Any assistance would be appreciated.

[Kalaiarasan Pus]

How are the approvers getting inserted? Using workflow?

[retepsnevets1]

Hi Kalaiarasan,

I believe so looking at the workflow below

[Kalaiarasan Pus · Accepted solution]

Can you show what script is being used specifically in the approval activity? Are there duplicate members in the group since it appears to be a group approval from the screenshot?

[retepsnevets1]

Hi Kalaiarasan,

My bad you are right the change manager group has two users in it, the change manager and another user. When I added the user as a selected column it showed me that the actual approvers were two different users. What puzzled me in the first instance was that they both had the same number when I was expecting them to be different.

Cheers